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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Hannah Santiago

Hannah Santiago

October 1, 2025

5  out of  5
rating by Hannah Santiago
"Connor helped me start a new auto policy and I’m super happy with how easy it was. Thank you for all your help!!! :)"
We responded:
"Hi Hannah, Thank you so much for the wonderful review! We’re thrilled to hear that Connor made starting your new auto policy easy and stress-free. We truly appreciate your kind words and are always here if you need anything in the future : )"
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Kathleen Donahue

September 30, 2025

5  out of  5
rating by Kathleen Donahue
"I did a review of my policy with Kim Lovett. She is very thorough and knowledgeable. I have had policies with State Farm for over 40 years and have been pleased with the service."
We responded:
"Thank you so much for your kind words, Kathleen! We’re thrilled to hear that Kim was able to provide you with a thorough and knowledgeable review of your policy. It means a lot to us that you’ve trusted State Farm for over 40 years — your loyalty and continued support are truly appreciated. If there’s ever anything you need, we’re always here to help!"
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Cheryl Gross

September 23, 2025

5  out of  5
rating by Cheryl Gross
"Julie and her team were wonderful to work with. Thank you for providing excellent service!"
We responded:
"Thank you so much, Cheryl! We truly appreciate your kind words. It was a pleasure working with you, and we’re so glad to hear you were happy with the service my team provided. If you ever need anything in the future, we’re here for you!"
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Tyrone Stutson

September 17, 2025

5  out of  5
rating by Tyrone Stutson
"Connor was amazing, I would recommend anyone check out State Farm for any of their Insurance needs Auto Home and Life, though I am not betting against myself at this time, if you're interested give them a call. Connor and the whole team will help you with all your needs even investing"
We responded:
"Thank you so much for the amazing review, Tyrone! We’re thrilled to hear you had a great experience with Connor. It’s always our goal to make sure every client feels supported—whether it’s Auto, Home, Life, or even investing. We truly appreciate your recommendation and look forward to being here whenever you need us."
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ethkart

September 16, 2025

5  out of  5
rating by ethkart
"Very good communication, Alex was super easy to work with. Saved a buck as well."
We responded:
"Thank you so much for the kind words Ethkart! We’re thrilled to hear that you had a great experience working with Alex and that we could help you save some money too. We truly appreciate you taking the time to share your feedback!"
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Andrew Burda

September 14, 2025

5  out of  5
rating by Andrew Burda
"I had called a few months back and got a quote, but that task got lost in my own shuffle. We got hit in a parking lot by another driver and couldn’t really leave our insurance company at that time. Alex called me back about a month or so later and got me another quote that we couldn’t pass up! The process was very easy from start to finish and Alex was very helpful throughout. I’m working on my parents to get a quote from this office as well!"
We responded:
"Hi Andrew, Thank you so much for the amazing review! We’re thrilled to hear that Alex was able to follow up and get you a quote that worked out so well. We know life gets busy, so we’re glad we could reconnect at the right time. It’s great to hear the process was smooth and that Alex was helpful every step of the way. We truly appreciate your support—and it means a lot that you’re encouraging your parents to reach out too! We’re here whenever they’re ready. Thanks again for choosing us!"
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Dzyan

September 12, 2025

5  out of  5
rating by Dzyan
"Jose Arroyo is incredible. He guided me step by step through my policy change. He was always respectful and available to answer any questions I had. Definitely recommend him, and look forward to keep working with him"
We responded:
"Thank you so much, Dzyan! We’re thrilled to hear that Jose provided such an excellent experience. His dedication to guiding you step by step and being there whenever you have questions truly reflects the level of service we strive for. We appreciate your recommendation and look forward to continuing to support you with all your insurance needs!"
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Keith Hovey

September 9, 2025

5  out of  5
rating by Keith Hovey
"I saved a bunch of money by switching to State Farm? Yup. Alex helped me cut my insurance bill in half. The gecko failed. But farmers had my back. Thanks guys! Way to think outside of the enclosure!!"
We responded:
"Thanks so much, Keith! We’re thrilled Alex was able to help you save big — cutting your insurance bill in half is no small feat! At State Farm, we’re all about finding smart solutions that truly work for our customers. Appreciate the shout-out and the creative “outside the enclosure” touch — that made our day!"
Profile photo of Lynn Howard

Lynn Howard

September 5, 2025

5  out of  5
rating by Lynn Howard
"We are new to the area and closed on our new house sooner than expected. We called Julie’s office and they were able to help us secure a homeowner policy within a couple of hours and just before the closing. Jose went above and beyond to help us out. Awesome customer service!"
We responded:
"Hi Lynn, Welcome to the area, and congratulations on your new home! 🎉 We’re so glad we could help make your closing process a little smoother. Thank you for the kind words—Jose will be thrilled to hear that his efforts made a difference. If you ever need anything, we’re just a phone call away. Wishing you all the best in your new home! 🏡 Warmest regards, Julie and the Team "
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Deluxe Lawn and Landscaping LLC

September 5, 2025

2  out of  5
rating by Deluxe Lawn and Landscaping LLC
"I am updating my review, and should have done this last year. I went to Julie for my business insurance, they only have 1 person who does commercial insurance policies, which is outrageous in my opinion, because as businesses we need things quick, not days later. Well ended up switching agents, and serval things on my policy were wrong, and written wrong, after leaving Julie’s office I was asked by Kim why I was leaving and begged me to stay, I basically felt pushed to stay with their office, which I did not do. I left after I was told Kim was out of the office, and I had some time sensitive paper work that I needed for a contract, called the office, and was told Kim was out sick, understandable, but come to find out, she was in the hospital, and only she once again can Handel commercial policies. When I asked if anyone can write the policy I was told no. Because they didn’t know how. And Julie was on vacation. Unfortunately I no longer recommend this office to anyone and I really hope that they have retrained everyone to be able to Handel commercial policies and not just 1 person to Handel it all, as clearly Kim was really overwhelmed with her day to day duties. Meet with Jose tonight for my fiancé to get car insurance! Amazing young man to deal with, friendly and took the time to start after hours so we could get insurance tonight! Also took the time to answered all of our questions and explain everything. Highly recommend Jose and the entire team at Julie Spann Johnson State Farm insurance!"
We responded:
"Thank you for taking the time to update your review. I’m sorry to hear that you left feeling frustrated about your commercial insurance experience. We always strive to provide timely service, and I regret that in this case we did not meet your expectations. I do want to clarify that while Kim is a seasoned specialist who handles many of our commercial policies, our entire office supports business owners daily. Illness and vacations can be unexpected, and our intent is never for clients to feel delayed or pressured. Your feedback has already helped us continue cross-training so that we can provide stronger backup support moving forward. As a fellow small business owner, I hope you can relate — when someone names one of your employees publicly, it doesn’t just critique the business, it impacts a real person who shows up every day to serve. Out of respect, I reached out to you directly and asked that her name be removed, and I hope you’ll reconsider editing that part of your review. We wish you the best in business, and we remain committed to learning from all feedback so we can deliver the level of service our clients deserve. I am so glad that Jose was able to help with your car insurance. Thank you so much for your 5 star review and your kind words. P.S. We think Jose is pretty amazing too!"
Profile photo of Lori Evans

Lori Evans

August 20, 2025

5  out of  5
rating by Lori Evans
"Alex was very knowledgeable and explained to me what coverage I needed. Happy with ease of completing documents"
We responded:
"Thank you so much for the great review! We’re glad to hear that Alex was able to clearly explain your coverage needs and make the process easy for you. We truly appreciate your trust and are happy we could provide a smooth experience!"
Profile photo of Joshua Carr

Joshua Carr

August 19, 2025

5  out of  5
rating by Joshua Carr
"They have so far provided a great experience and are easy to talk to and reach when needed."
We responded:
"Thank you, Joshua! We’re so glad to hear you’ve had a great experience with our office. Being easy to reach and always here to help is exactly what we strive for. We truly appreciate your business and look forward to continuing to be here whenever you need us!"
Profile photo of Alan Frederick

Alan Frederick

August 11, 2025

5  out of  5
rating by Alan Frederick
"I have been a long time customer with state farm. I am very satisfied with them, and highly recommend them to everyone."
We responded:
"Thank you, Alan! We truly appreciate your loyalty and confidence in us over the years. It means a lot to know you’re satisfied with our service and willing to recommend us to others. We’re always here to help whenever you need us!"
Profile photo of Julie Hebeka

Julie Hebeka

July 31, 2025

5  out of  5
rating by Julie Hebeka
"The office is quick to respond and courteous with every interaction."
We responded:
"Thank you so much, Julie! We truly appreciate your kind words. Our team takes pride in being responsive and courteous, and it means a lot to hear that reflected in your experience. We’re always here to help whenever you need us!"
Profile photo of Raymond Okdie

Raymond Okdie

July 31, 2025

5  out of  5
rating by Raymond Okdie
"Super nice crew there. They are very communicative and kind. I would recommend them in a heart beat!"
We responded:
"Thank you so much, Raymond! We truly appreciate your kind words. Our team takes pride in being friendly, communicative, and making sure our customers feel taken care of. Your recommendation means the world to us! Please don’t hesitate to reach out if you ever need anything."
Profile photo of Shellie Reed

Shellie Reed

July 24, 2025

5  out of  5
rating by Shellie Reed
"What a wonderful phone call! Informative, friendly and helpful!!! Highly recommend!!!!"
We responded:
"Thank you so much, Shellie! We’re thrilled to hear that your experience was informative, friendly, and helpful. It means a lot that you would highly recommend us. We’re always here to provide the support and care you deserve—thanks again for the kind words!"
Profile photo of Mathew Maras

Mathew Maras

July 23, 2025

5  out of  5
rating by Mathew Maras
"The Agent I spoke with , Jose ,was very customer oriented and did a great job getting me a plan that worked for me. I left the the phone call with a smile on my face. Thank you."
We responded:
"Thank you, Matthew, for the fantastic review! We’re so glad to hear that José provided you with a positive and personalized experience. Helping you find a plan that fits your needs is exactly what we strive for, and it’s wonderful to know you ended the call with a smile. We truly appreciate your trust and look forward to being here for you whenever you need us!"
Profile photo of Logan Tenney

Logan Tenney

July 18, 2025

5  out of  5
rating by Logan Tenney
"Call to pay my insurance every month. I will say that they are 100% very nice and kind. If you have a problem they will explain it to you, and make everything right. I have never had a problem with them at all. Great customer service, and easy to work with!"
We responded:
"Thank you so much, Logan! We truly appreciate your kind words. It means a lot to know you’ve had such a positive experience with our team month after month. We’re always here to help, answer questions, and make things as easy as possible. Thanks again for trusting us—we’re lucky to have you with us!"
Profile photo of Cindy Schelling

Cindy Schelling

July 17, 2025

5  out of  5
rating by Cindy Schelling
"We have had good experience with this firm."
We responded:
"Thank you, Cindy! We’re so glad to hear you’ve had a good experience with our team. We’re always here to help and look forward to continuing to serve you!"
Profile photo of Julie Double

Julie Double

July 17, 2025

5  out of  5
rating by Julie Double
"I had to put in a claim for my car Julie Spann Johnson's office was right there when I needed them. Friendly took really good care of me. Got everything done with no problems. I 100% would refer them to everyone. Thankyou very much"
We responded:
"Thank you so much, Julie! We’re thrilled to hear that you felt supported every step of the way. It means a lot to know our team could make the process smooth and stress-free for you. Your kind words and referral mean the world to us—thank you for trusting us with your insurance needs!"
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Beverly Wolcott

July 17, 2025

5  out of  5
rating by Beverly Wolcott
"Very helpful and knowledgeable team!"
We responded:
"Thank you, Beverly! We’re so glad to hear you found our team helpful and knowledgeable. We’re always here to support you and truly appreciate your kind words!"
Profile photo of Deborah Bish

Deborah Bish

July 11, 2025

5  out of  5
rating by Deborah Bish
"I had dropped the tow service on my car insurance because I had AAA. Well, AAA failed me but I called to ask if the tow service could be put on my policy and she did it quickly, then emailed me the policy update and cost😊 Fast and efficient!"
We responded:
"Thank you so much, Deborah! We’re glad we could help you out quickly when AAA fell through. We know how important it is to have support when you need it, and we’re always here to make sure your coverage works for you. Fast and efficient is what we aim for—thanks again for the kind words! 😊🚗💨"
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Jeannette Lee

July 9, 2025

5  out of  5
rating by Jeannette Lee
"Connor was great. He was patient - he listened and answered all my questions. He was thorough and efficient. Glad we made the change to State Farm at our local office. Thanks Connor!"
We responded:
"Thank you so much, Jeanette! We’re thrilled to hear about your great experience with Connor. His patience, attention to detail, and dedication to helping our customers truly make a difference, and we’re so glad you felt that. Welcome to State Farm—we’re grateful you chose our local office and look forward to being here for you whenever you need us!"
Profile photo of Jason Wanamaker

Jason Wanamaker

July 9, 2025

5  out of  5
rating by Jason Wanamaker
"Office has been great to work with since moving back to Toledo area. They are so responsive and help us get everything done so fast. I have worked primarily with Connor Emch at this office and he has been on top of everything. So glad we went with State Farm and this office!"
We responded:
"Thank you, Jason! We’re so glad to have you back in the Toledo area and even happier that you chose to work with our office! Connor truly appreciates the shoutout—he takes great pride in providing prompt, attentive service, and it’s wonderful to hear that reflected in your experience. We’re always here when you need us, and we look forward to continuing to take great care of you!"
Profile photo of R. Leon

R. Leon

July 6, 2025

5  out of  5
rating by R. Leon
"I had an excellent experience at Julie Spann Johnson - State Farm office. José Arroyo-Sierra assisted me, and from the very beginning, he showed professionalism, patience, and deep knowledge about auto insurance coverage. He explained everything clearly, answered all my questions, and made sure I chose the best option for my needs. It’s clear that he truly cares about his clients. I highly recommend José and the entire team at this office. Thank you for such efficient and friendly service! Tuve una excelente experiencia en la oficina de Julie Spann Johnson - State Farm. José Arroyo-Sierra fue quien me atendió, y desde el primer momento demostró profesionalismo, paciencia y un conocimiento profundo sobre las coberturas de seguro. Me explicó todo con claridad, respondió a todas mis preguntas y se aseguró de que eligiera la mejor opción para mis necesidades. Se nota que realmente se preocupa por sus clientes. Recomiendo totalmente a José y al equipo de esta oficina. ¡Gracias por un servicio tan eficiente y amigable!"
We responded:
"Thank you so much, R. Leon, for your thoughtful and generous review! We’re thrilled to hear that José provided you with such an excellent experience. His professionalism, patience, and dedication to making sure you felt informed and confident in your coverage truly reflect the care we strive to give every client. We’re grateful for your recommendation and so glad to have you as part of the Julie Spann Johnson State Farm family!"